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Testimonials
I buy all my grandchildren's toys from SmallVolume. They have something for every age group. Never been disappointed with anything I've purchased. SmallVolume customer service is great-even though I haven't had much of a need because there's never a problem or issue with the product, shipping, etc. Base a lot of my purchases off their reviews. Great place to shop.
Ellen
United Kingdom - Nov. 23, 2010.


This is the first time I have ordered from this company and highly recommend it to whoever is looking for a unique gift.
Jacqueline
France - Nov. 28, 2010.


I absolutely love this website and the products they offer. We were introduced to the site by my neighbour who always bought from Smallvolume. We checked it out, ordered some Christmas gifts for our girls, and loved them all! We decided to purchase more products from SmallVolume and begin a preschool curriculum for my oldest daughter. Love, love, LOVE it!
Joyce
Nigeria - Dec. 8, 2010.


Great concept and I really like the variety of educational toys offered. I will definitely shop here for my own children and the rest of the children in my family.
Nicola
Italy - Dec. 12, 2010.


Oh!, I'm very excited as a box arrived today with some lovely things in it, thankyou very much – I am very pleased Thankyou again Warm Regards
Renata
Lithuania - Dec. 15, 2010.


Thank you very much I have received my order and love your products and your service was excellent.
Ahern
Lithuania - Dec. 19, 2010.


Wanted to let you know that I received the traditional Chinese Tang Suit. It is indeed a masterpiece. It looks great with rich China elements I made my Dad for Christmas. Thanks again and Happy Holidays.
Daphne
Greece - Dec. 20, 2010.


Hello, I would just like to thank you very much for my new toys. I'm so excited! I will get my owner to put some photo's up soon. Tweet to you later.
Walter
Singapore - Dec. 20, 2010.


Thank you so much! We LOVE the train set. Even more important our two year old loves it even MORE! He plays with it all day long and even wants to go to bed with it too! Thanks so much for a quality toy at a reasonable price! Thanks.
Zachary
Slovenia - Dec. 21, 2010.



Help zone

** FAQ


Frequently Asked Questions (FAQ)


Company Information



Product Information



How To Order



Payment Methods



Payment Arrangements



Supplier Communication



International Freight Delivery



Export Arrangements & Customs



Quality Control



Insurange



Exchanges & Returns



Order Status



Website Issues



 

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Company Information

 

Smallvolume.com is a one-stop service which allows importers to order unique products from independent suppliers in flexible quantities around China. We'll also conveniently help you arrange delivery of all your products to your doorstep. You buy the products, we'll get them to you! See more info...

 

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  • How experienced and reputable is your company in this field?

Our Hong Kong based organization has been actively involved in the import/export business since 1998. We actively source from China, bringing you innovative quality goods at factory-direct prices. Most of our customers comprise of wholesalers, importers and distributors originating from the United States and Europe as well as some parts of Japan. With the launch of smallvolume.com, we can now link you directly with an ever larger and wider network of suppliers from around China, and providing your indispensable value-added services such as our escrow, freight forwarding and customs brokering to make importing from China a breeze!

 

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Product Information

 

Products we list on our website are mainly manufactured for international markets with accompanying English language manuals and instructions, power ac/dc adapters, etc. For apparel, our products are tailored for both US or Asian size standards.

 

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  • What happens if the products I receive are defective or don't meet up to expectations?

If you are ordering a sizeable amount of quantity for the first time, we suggest you first order a sample for inspection. This should eliminate much guesswork as to the quality of the product. Smallvolume also conducts strictly defined payment procedures to suppliers based on the size of your order. In event of dissatisfaction, we will contact your supplier on your behalf, and work together with both parties to derive a favorable solution or settlement. See more information on escrow service and quality control.

 

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Suppliers who post products on smallvolume.com for sale may or may not decide to offer samples for purchase. You can always see if a product you come across may be ordered as a sample or not. All samples are chargeable at sample prices set by the supplier.

 

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How To Order

 

  • Is there a minimum checkout amount?

Our minimum checkout amount is one carton per order for products. Shipping fees are separately charged.

 

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  • How will I know the exact transportation, shipping and other misc costs?

One of your main benefits of using Smallvolume is our dedication to shop around for the best shipping rates on your behalf from related courier and freight forwarding companies. You get to take advantage of our deep discounts of as much as 40% off published courier rates since we have a good standing with these companies. As for ocean or air freight charges, there are special promotional rates during certain days of the week or month, and we will be informed firsthand to pass on these savings to you.

 

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Payment Methods

 

We accept all major credit cards and paypal payment for purchases under $2000. For purchases over $2000, we only accept Telegraphic-Transfers (T/T) as payment.
Here are the banking details to allow you to make a successful wire transfer.

Account Name: Good Orient Trading Ltd
Account No: 00681828
Bank Name: Standard Chartered Bank (Hong Kong) Ltd
Bank Code: 003
Branch Code: 447
Bank Address: New World Tower, Central, Hong Kong
Swift: SCBLHKHH

*IMPORTANT - Please remember to specify your Full Name and Order ID when performing your remittance and subsequently fax your TT receipt over to us at +86 10 58612032. This will allow us to identify you as the sender of your TT funds. Failure to do so may RESULT IN FURTHUR DELAYS IN PROCESSING YOUR ORDER since we won't know exactly from whom the payment was made. If faxing proves extremely inconvenient for you, please at least send an email immediately to info@smallvolume.com to inform our staff that TT payment has been made and is on the way to our bank account.

 

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No, we can only receive cash payment via wire transfer in order to begin work for your order. See our escrow service that we offer to help you manage payment to your supplier/s.

 

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Payment Arrangements

 

  • How do you screen your suppliers for fraud?

We actively screen our suppliers to ensure they are legitimate business supplying quality goods that adhere to international standards. We do the necessary steps and precaution to verify the existence and legitimacy of their business through set inspection rules laid our by our company procedures as well as Chinese chambers of commerce. However, we cannot guarantee 100% fraud control even with all necessary precautions as any business in the world has an element of risk. In order to furthur minimize risks of dealing with suppliers, we have provided our customers with indispensable value added services only offered at smallvolume.com website. See information on escrow service and quality control.

 

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Through smallvolume.com escrow service, we serve as an extension of your purchasing arm, making sure your investments are protected especially when dealing with multiple suppliers halfway across the world. Our logic is simple: customers get their goods, suppliers get their payment. We aim to establish a secure payment environment within smallvolume.com network by acting as a secure third party to protect both the buyer and the seller. Find out more...

 

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  • Do you allocate deposits to suppliers BEFORE my goods are collected?

There may be cases where particular sellers requires an small but immediate upfront cash deposit before begin they begin work on your order. In such cases, smallvolume.com will contact you for your approval and allocate the funds from your escrow to facilitate this process. For more information, see escrow service.

 

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  • What happens if my funds don't get used up due to out of stock or cancellations?

For unused funds on your account, you may have it stored as customer credit for your next purchase or request for an immediate cash refund to be issued.

 

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We do not offer credit terms to our customers at the moment.

 

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Supplier Communication

 

  • How do I communicate with certain suppliers I'm interested to buy from?

One of the main benefits of using smallvolume.com is our ability to make it easy for you to communicate with potential suppliers in China who are mainly Chinese speaking individuals. We'll forward your enquiries or requirements to your suppliers, and vice versa, deliver to you their timely responses. This way, you can be assured there is no room for miscommunications due to language barriers.

 

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International Freight Delivery

 

Smallvolume.com leaves the complexity of international logistics to the experts. We partner with a host of world renowned logistical companies such as UPS, DHL, TNT, CHINAPOST as well as reputable locally based logistical companies to supplement the delivery network. We can cover the entire China region, as well as the whole of USA, Europe and other common destinations in order to get your goods to your doorstep on time, everytime. When you order from smallvolume.com, you know your goods are in safe hands and handled only by the best people in the industry.

 

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Another great benefit of using Smallvolume is our ability to help you save unnecessary shipping charges by consolidating products you purchased from suppliers located in different regions. We will have your items delivered and consolidated at a local central point and re-routed to you via one single shipment, as opposed to having incur charges for several shipments. Our consolidation service is applicable only for larger orders from multiple suppliers.

 

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Export Arrangements & Customs

 

For information on how smallvolume.com helps you handle export, customs and tariffs, please click here.

 

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  • Who is responsible for tariffs when the goods arrive in my country?

Customers will be responsible for paying duties for importing your products to your country. Our staff will give you an indication of how much duties you are expected to pay, depending on its category, when you receive your products.

 

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Quality Control

 

For quality control concerns, please read our section on escrow service and quality control.

 

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Insurange

 

Insurance charges are calculated in the shipping and export fee prior to your goods being shipped out.


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Exchanges & Returns

 

Exchanges or returns are reviewed on a case to case basis, depending on which suppliers you ordered from, and their exchange policies. Smallvolume.com will act as your intermediary during this communication process to help derive a favorable solution between both parties.

 

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Order Status

 

  • How do I check the status of my order or shipment?

You may login to your account at smallvolume.com or our logistic partner websites to check on the status of your order. Our staff will provide you all necessary info to allow you to track your shipments online.

 

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  • What is the entire turnaround time to receive my products?

Lead times to ship depends on 2 factors i.e. supplier ability and quantities ordered. Some suppliers may need time to manufacturer your goods whilst some suppliers may already have stock in hand. If you order in larger quantities, that may also require more time. Our staff will confirm with you the exact delivery schedules shortly after you place your order.

 

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Website Issues

 

  • Why does your website time out so often?

Due to security settings of our e-commerce platform, your sessions will be ended remotely after a certain time interval. In order for you to preserve items that you wish to order, you may use our "Save Cart" function to save the entire content of your shopping cart, which you may retrieve at any time.

 

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Smallvolume.com does not rent, sell or lease customer information to other third party organizations. All information you provide in your account are strictly for your own use only, in order to facilitate your online ordering process. See privacy policy.

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With smallvolume.com, you can now import unlimited varieties of unique products in flexible quantities from suppliers all around China. Simply order your products and we'll handle the rest. As a complete door-to-door service, we'll help you coordinate delivery of your goods from various supplier locations, book shipment via air or ocean freight, perform import/export paperwork for customs clearance purposes, and even arrange transportation of your goods from your nearest port to your doorstep!